Refund & Cancellation Policy
Before you enrol or pay
Please obtain written confirmation of the service, fees, schedule and any cancellation or refund conditions before making payment. Do not assume that every program or booking has the same cancellation terms. This page does not promise an unconditional refund or impose a blanket no-refund rule.
Requesting cancellation or a change
Email aqtlifeprogram@gmail.com as soon as possible with your full name, contact details, service or booking reference, payment reference and the cancellation or scheduling change requested. Do not include full payment-card numbers, security codes or passwords.
How requests are considered
Requests are reviewed against the written conditions communicated for your booking, the services already provided, any commitments already incurred and applicable consumer law. Any eligibility, approved amount or alternative arrangement will be confirmed in writing. A request alone does not mean that a refund has been approved.
Approved refunds
If a refund is approved, the amount, payment method and expected processing timeframe will be communicated to you. Processing may also depend on the bank or payment provider. No fixed refund deadline or eligibility window is represented on this page.
Service changes and statutory rights
If we need to cancel or materially change a confirmed service, contact us to discuss the available resolution, including any rights under applicable law. Nothing in this policy removes mandatory consumer rights. For booking-specific clarification, email aqtlifeprogram@gmail.com before payment.